What surprised you most about the experience?
Sam: "I was shocked that we had security issues within the stores. In Cleveland, it was hard to learn that a thief once pepper-sprayed Aimee. The safety of our employees is more important than the merchandise. We want our employees to feel safe at work.
Employees are the lifeblood of our business; they treat our customers like family and I didn’t realize that my employees felt that their voices were not heard by managers."