Which employee did you learn the most from and why?
Sam: "It is tough to say because each employee taught me important lessons. Tanisha showed initiative by taping the shoppers' bags shut. That showed me that employees want our stores to succeed. She showed me that a good brand gains loyalty from its customers and employees, generation to generation.
It was an eye-opening opportunity to really see the company that my family built from the views of other employees."
Starting January 8, 2016, watch all-new episodes of Undercover Boss on its new day and time, Fridays at 8/7c.