5. Do you approach your job or responsibilities any differently since going undercover and walking
in the shoes of your employees? If so, how?
Jeffrey: "I make a significant number of decisions every day. Since going undercover, I have become much more thoughtful about the effect these decisions have on our employees and customers. I also realize that, as I meet with employees in remote areas of the company, they each have an important personal story that needs to be heard and celebrated."
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