Exclusive Boss Q&A: Todd Pedersen

Posted on Feb 23, 2015 | 11:35am
Get the inside scoop straight from Todd Pedersen, the boss of Vivint.

What was going through your head when you accidentally broke your cover?
Vivint Internet is one of the newer parts of our business, and up to this point, I didn¹t have any hands-on experience with an Internet microhub install. I was so focused on learning more about my new job that I completely forgot I was Eddie. I walked right up to Mark and introduced myself as Todd! My heart sank. I thought I completely blew it, but we actually ended up having a really authentic experience. I learned a lot from Mark that day.

What are your goals for the company moving forward?
After Blackstone acquired Vivint for $2 billion, I maintained my title as CEO because I knew Vivint¹s potential for growth. I want Vivint's technology to benefit consumers worldwide, and after my experience on Undercover Boss, I believe now more than ever that we have the employee base to take our company to the next level.

Did you find anything during your time undercover that surprised you?
I actually anticipated making bigger changes than I did on Undercover Boss. I learned that when it comes to employees, the details matter most.
The smallest upgrades in equipment or installation hardware can shave off significant amounts of time and stress for employees.

Which employee's story moved you the most?
All of the employees had touching stories and backgrounds, but I was really moved by Alma. She was hesitant to share details on her hardships and trials, which I respect and understand. Even though she clearly had overcome some things in her life, she didn¹t use any of them as an excuse to give up. She comes to work and does her best every day despite her circumstances. I think the world could use a little bit more of Alma's work ethic and optimism.

Which undercover job did you find the most difficult?
Working in Vivint's 24/7 monitoring station was extremely difficult for me. First of all, the nature of the job itself is very high stress. I had about two minutes of training, and I had to field emergency calls from real customers. I have a renewed respect for Sandy and all of our monitoring professionals for the job they do everyday. I can tell you first hand that it's not easy!

Are you still in touch with any of the employees featured on the show?
I check in on the employees every once in a while. I made promises to some of the employees if they accomplished certain goals, so I have to check in on their progress. For example, I told Mark that if he married his girlfriend, I would pay for their honeymoon. They're now engaged, so he's getting close!