Gerber Group's CEO Discusses His Experience On Undercover Boss

Find out what happened when Scott Gerber, CEO of Gerber Group, went undercover.

1. Find out what happened when Scott Gerber, CEO of Gerber Group, went undercover.

When Scott Gerber, the Principal and CEO of Gerber Group, decided to go on Undercover Boss to explore the inner-workings of his hospitality company, he walked away learning more than he ever thought possible.

Plus, as Scott got to the know the employees behind his booming business, he also learned what the missing ingredient in his chain of chic hotel bar and restaurant venues was—the hands-on leadership and warmth of his late father.

See what else Scott had to say following this eye-opening experience.
1. Which job did you find the most overwhelming to perform while undercover?

2. 1. Which job did you find the most overwhelming to perform while undercover?

Scott: "I found bartending the most overwhelming. When someone ordered 10 mojitos, in addition to other drinks, I knew I was in way over my head."
2. Which employee’s story left the biggest impact on you, and why?

3. 2. Which employee’s story left the biggest impact on you, and why?

Scott: "I think Casey's story left the biggest impact on me. She left home at 16, overcame substance abuse problems, and credited our general manager, Danielle, with helping turn her life around and learn to love and be proud of herself. This was more than I ever expected to hear about one of my managers. We have a truly amazing, deeply caring company."
3. What did you hope to learn through this experience and do you feel you accomplished that?

4. 3. What did you hope to learn through this experience and do you feel you accomplished that?

Scott: "I hoped to learn a little more about my employees, and I learned a lot more. I wanted to experience what my father did every day within our company firsthand and I did. I always preach that Gerber Group is a family and they reiterated this to me. They truly care about their co-workers.

I also took away from this that I want to do more for our employees outside of work. We have started a health and wellness program for employees, encouraging them to participate in a variety of activities that interest them, like SoulCycle, yoga classes, as well as social events, like bowling. We have also gotten involved in charities that our staff is passionate about and positively impacts our local community, such as Bowery Mission."
4. What do you think your father would have said about your undercover experience?

5. 4. What do you think your father would have said about your undercover experience?

Scott: " I think my father is always proud of me and would have loved the effort that I am making to get more involved with all of our employees. He would have been really proud of how I was able to have a big impact on their lives, as he knows that he had the same impact with almost everyone that he met.

The difference is that, for him, it was just the way he was and didn't look at it like he was doing anything special. He was just being Jordan."
5. Which disguise did you enjoy more—your employee look or your guest look?

6. 5. Which disguise did you enjoy more—your employee look or your guest look?

Scott: "I definitely preferred the guest look. The hat, mirrored glasses, jeans, and boots is something I may consider wearing again. The only thing I would change would be the denim shirt because my kids always tell me you don't wear denim with denim!"

Watch all-new episodes of Undercover Boss on Fridays at 8/7c.