Undercover Boss Photos on CBS

Find out what happened when Bryon Stephens, COO of Marco's Pizza, went undercover.

When Bryon Stephens joined Marco's Pizza as President and COO in 2004, he instantly became a key player in the continued growth of the company.

With future hopes of seeing Marco's Pizza expand to over 1,500 locations and at least five countries, Bryon wanted to dig through any flaws or weaknesses within the business, which is exactly why he decided to go on Undercover Boss.

Read what else Bryon had to say following his eye-opening experience on the show.

1. Which employee do feel you learned the most from through your shadowing experience?

Bryon: "This is a tough one to answer, as I did something different and had a unique experience with each of them. I had a significant takeaway from each employee but if I had to pick one, I would say that Tyler was the biggest because he represents the future of our brand as an apprentice.

Tyler is someone who will make Marco’s his whole life. When given an opportunity, he will jump in 100 percent and create something meaningful with his life. To see such a quality young man looking for that chance and to know our apprentice program will be his opportunity—that just reinforces the rationale for moving the program forward even more quickly than before."

2. What was the most memorable moment that happened when you went undercover?

Bryon: "The pure physical exhaustion of working on the truck with Tom at the Marco’s Pizza distribution center was the most memorable. I could not continue and actually had to stop. That was a not-so-proud moment but it made me realize the demands on our drivers."

3. How did it feel to see how far Marco’s Pizza has come over the years?

Bryon: "I am proud of what we have all accomplished. The show is the embodiment of our brand. We have more than 20,000 employees, just like the four who are featured on the show. These people are working hard every day to make the dream a reality."

4. What have you taken away from your Undercover Boss experience?

Bryon: "It made realize even more than ever the important role our employees play in making our company successful at all levels. We have to live our goal of being an employer of choice."

5. What advice do you have for others who want to rise through the ranks in their companies?